Refund Policy

At PDFGo (“we”, “us”, “our”), we strive to provide reliable, high-quality services to our users. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refund

Refunds are available under the following conditions:

• You must request the refund within 30 days of the purchase date (or such period as we specify at the time of sale).
• The request must relate to a failure of our service to perform the promised function — for example, inability to complete the conversion, merge, split or compress task due to our system error.
• The refund request must be submitted by the account holder who made the purchase and include relevant transaction or order details (order number, date, email used).
• Refunds will not be granted if the issue arises due to user-error (for example, uploading unsupported file types, incorrect instructions, or network interruptions) or because you changed your mind after the service was delivered.

2. Refund Process

To request a refund, please contact us at support@pdfgo.online (or the email address specified during purchase), with your order number and a brief description of the issue.

• We will review your request and notify you of the decision by email within 7 business days.
• If approved, we will process the refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider.
• After a refund is issued, all rights associated with the original purchase (access to converted files, further support) are terminated unless otherwise agreed.

3. Partial Refunds / Credits

• In certain cases we may offer a partial refund or service credit (rather than full refund) where part of the service was used or applied. This decision is at our sole discretion.
• If we issue service credits, these are valid for a specified period (for example, 90 days) and must be used in line with our standard terms.

4. Non-Refundable Situations

The following situations are not eligible for a refund:

• You changed your mind, found an alternative service, or simply no longer wish to use our service.
• The service has already successfully executed the task you requested (e.g., conversion, compression or merge completed).
• Uploading files that are corrupted, unsupported, or improperly formatted, when the error lies with the file rather than our system.
• Non-technical issues: for example, you did not understand how to use the tool or accidentally selected the wrong option.
• Any issue arising beyond our control such as network failure, power outage, or browser malfunction.

5. Modifications to Services

We reserve the right to modify, suspend or discontinue parts of our service at any time. If we discontinue a service you have already paid for and are unable to complete your request, we will review refund eligibility on a case-by-case basis.

6. Communicating Changes to Policy

We may update this Refund Policy from time to time. The date of last revision will appear at the top of this page. Your continued use of our services after such changes constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions about this Refund Policy or wish to initiate a refund request, please contact us at:

• Email: support@pdfgo.online
• Address: 53 Coronation Close, Bodelwyddan, Y Rhyl, United Kingdom, LL18 5SY

We aim to respond to all inquiries within two business days.

Effective Date: October 1st 2025

Thank you for choosing PDFGo. We appreciate your business and trust, and we’re committed to your satisfaction.